All customer service centers of Sofiyska Voda are now equipped with a button for disadvantaged people. By pushing it, the customers of the company with various difficulties are identified in the queue management system and provided with a number to facilitate them. Numbers issued via the button are serviced on a priority basis.

The button is labelled in both Bulgarian and Braille for the blind and is positioned at a height suitable for customers with mobility problems.

The introduction of a priority service system for disadvantaged people is another step in the efforts of Sofiyska Voda, part of Veolia, to be accessible and available to all its customers.