• The compliance of the water quality indicators is 99.96%  
• The company will invest nearly 39 million BGN for 2021 in the WSS network 
• The system for digital monitoring of the WSS network shows first results 
• We monitor the water consumption through our phone in real time

Sofiyska Voda, operated by Veolia, has an ambitious program for investments in the improvement of the WSS network of the capital and in 2021 it will invest nearly 39 million BGN. 

The company has overfulfilled its approved investment plan for 2020 with 102%, as it becomes clear from its report on the completed projects last year.    

In 2021 the investments of the company will be focused mainly on the renewal and extension of the WSS infrastructure. New WSS network will be constructed, as well as aged one rehabilitated – 42 km of water mains and 3 km of sewers. Among the big infrastructure projects are the continuing construction of new sewerage network in Suhodol, Kokalyane and Pancharevo residential quarters, the central urban area, in N. Kopernik Str., etc. Projects are provided for the modernization of the treatment plants in Bistritsa and Pancharevo. The new digester at the wastewater treatment plant near Kubratovo will be commissioned. Its volume is 7,000 m3 and it will increase the total capacity of the facilities by 25%. In this way it will aid also the ecological wastewater treatment of the expanding capital. Through the digesters green energy is produced, which is fully sufficient to supply the entire plant. In 2020, the four available digesters at the treatment plant ensured a record amount of electricity – over 24 GWH.
The solutions related to the circular economy are directed towards the realization of Veolia’s purpose for ecological transformation and the ambition for the business to turn into energy-neutral. 

“We continue with our mission to supply quality potable water with excellent characteristics to close to 1,500,000 residents and guests of the capital. Currently our efforts are focused on three priorities. The first one is the efficient management of the water resource of the capital with the most advanced and innovative technologies in the country. The second one is the renewal of the WSS infrastructure. And the third one is the introduction of new digital services and the creation of more conveniences for our customers”, commented Vasil Trenev, Executive Director of Sofiyska Voda, operated by Veolia. An indicator that that is the right direction is the data of the achieved overall satisfaction rate for the customers of the company for 2020, which is 89% according to a sociological survey of Alpha Research. 

Also the quality of the potable water supplied is increased, as the parameters have 99.96% compliance rate for large water supply areas, which is much more than the requirement per Ordinance No. 9. 

During the past year, Sofiyska Voda, operated by Veolia, became the first company in Bulgaria to introduce a system for daily monitoring of the water volumes along the route of the water from the water sources to the end customers of the company with automated remote control. Special sensors along the network have also been tested for a few months and the two systems provide the first results with respect to the detection of the so-called “hidden” leaks. Veolia’s expertise allows implementing innovative and sustainable solutions to conduct an ecological transformation. 

Sofiyska Voda operated by Veolia is the first WSS company that will have a mobile application called “My Water”. It will provide in real time useful information, notifications about water supply interruptions due to repairs and even data about your potable water consumption, if you have water meters with remote reading. The application is expected to start functioning within a few days.

Over the last few years, the website of Sofiyska Voda has 200,000 visits on average a month.  A new website with modern look and architecture is being developed at the moment that will allow continuous introduction of new functionalities. A new digital payment terminal is envisaged via which the bills could be paid directly. The new functional website and the digital services provide much more conveniences for the citizens. In this way, the company is one click away from its customers.

The ambition of Sofiyska Voda operated by Veolia is the list with convenient and functional services to expand. 

10 years Sofiyska Voda as part of Veolia Group